Shipping Rates and Policies

Shipping Policy

• The Purple Princess ships all orders UPS. Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards all shipping claims will be brought directly to UPS. Please contact us with any questions regarding this. See Shipping Damages for more information.
• All orders shipped within Colorado State are subject to 7.72% State Sales Tax which will be automatically calculated into your grand total.
• We also use USPS Priority Mail on lighter shipments. However there is no tracking number for these packages.
• We strive to ship our products within 1-2 business days. If an order is placed early in a business day it usually ships out same day. If a partial order is shipped separately or backordered you will be emailed with additional tracking numbers or notified of the backorder date and when the item is expected to ship.
• Orders will not be processed on weekends or holidays.
• As soon as your product has been shipped you will be sent an email containing the tracking number. You can also track your shipping in order tracking on our website. This will allow you to track your product quickly and easily over the internet or by phone.

Refund Policy:

All of our products are 100% guaranteed to be free of manufacturing defects. Due to the delicate nature of many of our products, we cannot guarantee against breakage after the product is delivered. Electrical and mechanical products are subject to manufacturer's warranty.

Please contact us for instructions on how to return a product.

Please do not take it upon yourself to simply return any merchandise or you will void any and all return rights. We will provide instructions to you via email on how, when and where. All products returned, for other than shipping damages or product defects, must be returned within thirty (30) days and will be charged a 20% restocking fee plus shipping*. Items must be new, in original packaging and suitable for resale.

Shipping Damages:

• All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
• Of course if the incorrect product is shipped, or the product is defective, we will correct it.

Sales Tax:

Colorado – 7.72%